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Computers, Processes and Management (CPM)
Applying People and Technology to Business

Privacy Policy

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.ConsultCPM.com, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

Computers, Processes and Management Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: Computers, Processes and Management Ltd

Email address: info@ConsultCPM.com

Postal address: 204 Kidmore Road, Caversham, Reading, Berkshire, RG4 7ND

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

COMPUTERS PROCESSES AND MANAGEMENT LTD has appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@ConsultCPM.com

2. WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

 Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

 Contact Data may include your billing address, delivery address, email address and telephone numbers.

 Financial Data may include your bank account and payment card details.

 Transaction Data may include details about payments between us and other details of purchases made by you.

 Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

 Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.

 Usage Data may include information about how you use our website, products and services.

 Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by mail, phone, email or otherwise. This includes personal data you provide when you:

 Use our websites

 Create an account on our websites, partner portal, support portal or any other application or websites used to communicate with you or provide products or services.

 Exchange email, text, phone, chat and other electronic messages with us.

 Download marketing or technical material, download applications which provide dedicated non-browser-based interaction between you and us.

 Purchase or license (or intend to purchase or license) our products or services, including maintenance and support

 Sell or license (or intend to sell or license) products and services to us

 Subscribe to receive our publications or marketing

 Attend or register to attend sponsored events or other events at which we participate

 Provide feedback

 Enter a competition, promotion or survey

Automated technologies or interactions. As you interact with our websites, we may automatically collect Technical Data about your equipment, browsing actions, including your IP address, and patterns. We collect this personal data by using cookies, server logs and other similar technologies. A “cookie” is a file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. This allows us to recognize users and avoid repetitive requests for the same information. A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain “clickstream data,” which is a log of the links and other content on which a visitor clicks while browsing a website. As a website visitor clicks through a website, a record of the action may be collected and stored. Other websites cannot read cookies from our websites. Most browsers will accept cookies until you change your browser settings to refuse them.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, including information provided by our Authorized Partners.

 Identity and Contact Data from advertising service providers inside or outside the EU.

 Identity, Contact, Profile, Usage, Technical, Marketing and Communications Data from analytics providers and data providers inside or outside the EU.

 Identity Data, Contact Data, Marketing and Communications Data from our Authorized Partners.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the following lawful bases:

 To perform the contract we are about to enter into or have entered into with you or to take steps at your request before entering into such a contract.

 Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

 To comply with a legal or regulatory obligation that we are subject to.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending certain direct marketing communications to you via email or text message in jurisdictions where consent is required by law. You have the right to withdraw consent to marketing at any time by contacting us at info@ConsultCPM.com.

Purposes for which we will use your personal data

We plan to use your personal data for the following purposes:

 To manage a potential business relationship with prospects through marketing communications.

 To make suggestions and recommendations to prospects about goods or services that may be of their interest.

 To qualify leads and opportunities.

 To prepare quotes, invoices and related documentation.

 To deliver customers’ orders.

 To manage payments, fees, charges and collect recover money owed to us.

 Assist in the planning and coordination of services engagement and training.

 To perform on our contracts.

 To administer and protect our business and our websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

 To manage our relationship with you which includes notifying you about changes to our terms or privacy policy.

 To enable you to partake in a prize draw, competition or complete a survey and monitor your experience.

 To deliver relevant website content, advertisements, measure or understand the effectiveness of the advertising we serve by informing our customers our marketing strategy, and creating and developing customer’s relationships and experiences.

 To improve and keep our websites updated and relevant by using data analytics.

 To provide access to training.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please info@ConsultCPM.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out above.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at info@ConsultCPM.com.

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above.

 EXTERNAL THIRD PARTIES

We do not sell your information to external third parties for their own marketing purposes. We share your information as follows:

 Authorized Partners. We may provide information about you to carefully screened entities that work with us and require Identity Data and Contact Data for business development, marketing, selling, delivery engagements and support purposes. Only trusted companies who require the use of such information for business purposes are given access to it.

 Service providers. We may share your information with other third party service providers to assist us in bringing our websites, products and services, responding to your requests, and improving our websites and services. We also may engage third parties such as advertising agencies or marketing agencies to assist us in marketing our own products and services.

 Professional consultant and advisers including public relations firms, market research and consulting companies, marketing agencies, lawyers, bankers, auditors, consultants and insurers.

 Regulators and other authorities who require reporting of processing activities in certain circumstances. E.g. HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

 Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

 We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

 Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

 Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Please info@ConsultCPM.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

 Request access to your personal data.

 Request correction of your personal data.

 Request erasure of your personal data.

 Object to processing of your personal data.

 Request restriction of processing your personal data.

 Request transfer of your personal data.

 Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at info@ConsultCPM.com .

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10.THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.